RUBICON Family Counseling Services    --     Time well spent

Clients can expect the right to...

• Be thoroughly informed of benefits & risks of services received
• Have confidentiality and privacy protected at all times
• Be served by professionals with the highest ethical standards
• Expect freedom from risk of physical, psychological or sexual abuse
• Be provided most appropriate, least restrictive or intrusive services
• Participate, along with a counselor, in treatment planning
• Know financial obligations for designated services
• Be provided available assistance, if physically or otherwise impaired
• Refuse services, as allowed by law, but be informed of consequences
• Review medical records upon a reasonable request
• Be referred to other providers if Rubicon cannot meet their needs
• File a grievance in the event of perceived violation of rights

• Be on time for appointments; give advance notice of inability to do so
• Give adequate information for appropriate treatment planning
• Cooperate in the treatment process to achieve personal goals
• Abide by all appropriate service standards and rules as explained
• Refrain from verbal/physical abuse or threatening of staff
• Meet all financial obligations as agreed upon
  [Specific program rules will be explained at appropriate times.]